Service Desk Agent First-Level-Support (gn)

Alle Standorte, Germany


We at ISD FENIQS focus on forward-looking orientation and sustainable change in our actions. To achieve this, we harness the potential of information technologies and technological change, along with the expertise of over 170 consultants and IT professionals, to create value and generate benefits for our clients.
These efforts are supported by a corporate culture characterized by entrepreneurship and responsibility, and upheld by employees distinguished by their commitment and readiness for change.

About this position

What you can expect

You will function as interface with the IT department to national and international companies. Your tasks include the acceptance and remote processing of incidents, service requests and changes. You will forward qualified service requests to downstream support units (2nd/3rd level support) and maintain the ticket system in accordance with the service level agreement (SLA). 

What you should bring to the table

  • You have successfully completed training as an IT specialist for system integration or have a comparable IT education  
  • Furthermore, you already have experience in the IT environment, especially in first-level user support 
  • You have knowledge of server / client technologies from the areas of Microsoft Windows (e.g. MS Azure and Intune) or Linux  
  • You ideally have experience with monitoring tools for monitoring system environments, such as Checkmk
  • You are familiar with the use of ITIL-based ticket systems, ideally ServiceNow  
  • You ideally have first experiences in knowledge and information management and corresponding tools (e.g. Confluence)
  • You are fluent in written and spoken German and English
  • You have analytical skills and see yourself as a problem solver
  • You are responsible and want to actively contribute to customer satisfaction through your high level of service orientation
  • You are characterized by high intrinsic motivation, team spirit and commitment
  • Phased work at off-peak times, on weekends and on-call duty are no problem for you
  • Convincing communication skills and a confident appearance round off your profile 

Competence areas

Customer Relationship
Administrative Work
Technical Expertise

Which benefits we offer


Every employee has the possibility to see the results of their work. You can contribute directly to the success of our company. In order to get there you can participate in our benefits.


We continuously invest in you and support your personal development


Whether at the summer event, apprentice or Christmas parties, at the company run or the team events, we place great emphasis on fun

Car & Bike

Every employee has the chance to a company car / job bike


All employees can participate financially in our joint success. They thus become entrepreneurs


To relax is important - 30 vacation days go without saying

What is great with us


Engagement, Customer Centricity, Responsibility, Trust, Respect, Development, Team 


A good mix of experienced colleagues and young professionals

Creative Leeway

Entrepreneurship, ownership and growth as our drivers

Company Equity

Every employee has the chance to participate in the financial success of the company



First Call

Within 5 Days


Within another 5 Days


Within another 5 Days

Start with us