IT Service Manager (gn)

Alle Standorte, Germany


We at ISD FENIQS focus on forward-looking orientation and sustainable change in our actions. To achieve this, we harness the potential of information technologies and technological change, along with the expertise of over 170 consultants and IT professionals, to create value and generate benefits for our clients.
These efforts are supported by a corporate culture characterized by entrepreneurship and responsibility, and upheld by employees distinguished by their commitment and readiness for change.

About this position

What you can expect

You take on the role of service manager for medium to large services. You will support both new and existing customers. As a central contact person, you are available to the customer and the delivery units. In addition to process consulting and implementation, you will define relevant service KPIs, conduct regular service reviews and monitor service quality. You ensure compliance with specified processes according to ITIL and continuously optimize them. The operation of standard tools for ticket documentation, maintenance of operating manuals and creation of regular reports are also part of your daily routine. 

What you should bring to the table

  • Professional experience in the management and implementation of IT services appropriate for the position 
  • Sound methodological knowledge in IT service management as well as certifications in ITSM frameworks such as ITIL or COBIT    
  • High IT affinity as well as relevant knowledge of business processes and structures 
  • Business fluent in German and English language
  • High degree of responsibility and analytical skills as well as willingness to travel, high intrinsic motivation, team spirit and commitment 
  • Quick familiarization with complex, rapidly changing topics as well as the ability to keep an eye on the essentials in this dynamic environment  
  • Convincing communication skills and a confident appearance round off your profile 

Competence areas

Customer Relationship
Administrative Work
Technical Expertise

Which benefits we offer


Every employee has the possibility to see the results of their work. You can contribute directly to the success of our company. In order to get there you can participate in our benefits.


We continuously invest in you and support your personal development


Whether at the summer event, apprentice or Christmas parties, at the company run or the team events, we place great emphasis on fun

Car & Bike

Every employee has the chance to a company car / job bike


All employees can participate financially in our joint success. They thus become entrepreneurs


To relax is important - 30 vacation days go without saying

What is great with us


Engagement, Customer Centricity, Responsibility, Trust, Respect, Development, Team 


A good mix of experienced colleagues and young professionals

Creative Leeway

Entrepreneurship, ownership and growth as our drivers

Company Equity

Every employee has the chance to participate in the financial success of the company



First Call

Within 5 Days


Within another 5 Days


Within another 5 Days

Start with us